Marriott Franchisee Awards

2006 MINA Award Winner
(Marriott International National Association)
E. J. Del Monte Corporation

THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Food and Beverage Excellence and Service Excellence
Awarded for Outstanding Achievement in Culinary Excellence, Creativity and Innovation,
Training and Development, Leadership and Personal Development

ROCHESTER MARRIOTT AIRPORT
Best Renovation 2006

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***SPECIAL HONORS***

2006 EVENT MANAGER OF THE YEAR FOR
FRANCHISE RENAISSANCE HOTELS NORTH AMERICA
Rene Madara
THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Awarded for Revenue Generation, Event Satisfaction Scores, AOS,
Leadership Skills and Community Involvement
This is the second consecutive year that Rene has won this prestigious award



THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Hotel of the Year
Awarded for Outstanding Hotel Performance in Occupancy,
Profit and Guest Satisfaction Scores
Todd Plouffe - General Manager of the Year
R ecognizes the elite group of General Managers who consistently
have demonstrated their leadership in all areas

Customer Excellence - Overall
Highest score from Guest Satisfaction Survey, Overall Satisfaction
Customer Excellence - Problem Experienced
Lowest score indicating fewest problems reported by guests from
Guest Satisfaction Survey, Problem Experienced


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ROCHESTER MARRIOTT AIRPORT
Region Event Team of the Year Franchise Partner Award
Overall Satisfaction Scores including Sales Service, Food and Beverage and
post event phases. The Rochester Marriott Airport was #3 within the Eastern Region
and #17 within the Marriott Brand for overall ESS scores (Event Satisfaction Scores)


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COURTYARD BY MARRIOTT AWARDS

Courtyard Buffalo and

Courtyard Greece

Gold Hotel Award for Courtyards

Awarded to hotels that achieved Gold status of 87 to 89.9%

in Overall Satisfaction for 2006

Courtyard Albany Airport

Courtyard Albany Thruway

Courtyard Binghamton

Courtyard Ithaca

Silver Circle Award for Courtyards

Awarded to hotels that achieved Silver Circle status of 85% to 86.9%

in Overall Guest Satisfaction Scores throughout 2006

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Fairfield INN by Marriott Awards

Gold Circle Award for Fairfields

Awarded to hotels that achieved Gold Circle status of 87% to 90.9%

in Overall Guest Satisfaction Scores throughout 2006

Fairfield Inn Binghamton

Silver Circle Award for Fairfields

Awarded to hotels that achieved Silver Circle status of 85% to 86.9%

in Overall Guest Satisfaction Scores throughout 2006

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RESIDENCE INN BY MARRIOTT GREECE
Gold Circle Award

Awarded to hotels that achieved Gold Circle status of 91% to 92.9%

in Overall Guest Satisfaction Scores throughout 2006

MARRIOTT FRANCHISEE AWARDS


2005 MINA Award Winner
( M arriott I nternational N ational A ssociation)

E.J. DEL MONTE CORPORATION
Food and Beverage Excellence
Awarded for Outstanding Achievement in Culinary Excellence,
Creativity and Innovation, Training and Development,
Leadership and Personal Development
Overall Satisfaction Renaissance
(Guest Focus Award)
Overall Guest Satisfaction Score of 94%
During the waves of July 2004-December 2004
January 2005-June 2005


***SPECIAL HONORS***


THE E.J. DEL MONTE CORPORATION COURTYARDS
AND FAIRFIELD INN PROPERTIES
#1 in Guest Satisfaction Scores among multi-unit
Franchise Operators through Period 5 - 2005

EXECUTIVE CHEF OF THE YEAR AND
AWARD OF CULINARY EXCELLENCE
Chef John Freezee
THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Top performing food and beverage operations within
The Renaissance Brand

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THE ARC OF MONROE COUNTY HONORS
THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
And other area employers were honored in 2005 at the
National Disability Employment Awareness Month breakfast
for hiring and promoting workers with disabilities

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MARRIOTT EDGE AWARD FOR 2005
Paula Patasin
THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
The EDGE ( E xcellence in D elivering the G uest E xperience) Award is a performance
recognition program for Rooms Operation Managers at MHRS and Renaissance hotels.
Paula was one of only 10 winners from across all of North America

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2005 EVENT MANAGER OF THE YEAR FOR
FRANCHISE RENAISSANCE HOTELS NORTH AMERICA
Rene Madara
THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Awarded for Revenue Generation, Event Satisfaction Scores, AOS,
Leadership Skills and Community Involvement

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THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Hotel of the Year
Awarded for Outstanding Hotel Performance in Occupancy,
Profit and Guest Satisfaction Scores
Leadership Award of Excellence
General Managers recognized for consistent and outstanding
leadership based on performance on Customer Satisfaction, Market share
and Financial results
Market Excellence Award
Top 10% of Renaissance Hotels selected for RevPar Index
Customer Excellence Award (4th Year)
Hotels recognized for Customer Excellence with exceptional
Overall Guest Satisfaction Scores
Customer Excellence Award
Awarded to hotels with the least problems experienced
Food and Beverage Service Excellence
Best Restaurant Dining Experience


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COURTYARD BY MARRIOTT AWARDS


COURTYARD ITHACA
and COURTYARD BINGHAMTON
Gold Hotel Award for Courtyards
Awarded to hotels that achieved Gold status of 87 to 89.9%
in Overall Satisfaction for 2005

COURTYARD GREECE
Gold Hotel Award for Courtyards
Awarded to hotels that achieved Gold status of 87 to 89.9%
in Overall Satisfaction for 2005
Diamond Hotel
Awarded to the top (8) hotels based on overall balanced scorecard performance to include:
overall guest satisfaction scores, RevPar index gains and Quality Assurance scores for the year


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FAIRFIELD INN BY MARRIOTT AWARDS


FAIRFIELD INN CORNING
and FAIRFIELD INN WEBSTER
Gold Circle Award
Awarded to hotels that achieved Gold status of 87-90.9% in Overall

FAIRFIELD INN AIRPORT
Jeffrey Shutt - Fairfield Inn "Magic" General Manager
Awarded to the top (5) Fairfield General Managers. Awarded for
High Guest Satisfaction Scores, excellent financial/profitability performance,
extreme leadership, strong service focus, taking care of the associates
and individual accomplishments within the community

RESIDENCE INN BY MARRIOTT GREECE
Silver Award
Awarded to hotels who maintain overall guest satisfaction scores between
88%-90.9% throughout the year. The Residence Inn Rochester West
achieved an overall guest satisfaction score of 88.9% in 2005

MARRIOTT FRANCHISEE AWARDS

E.J. DEL MONTE CORPORATION
Platinum Management Company Award
Awarded to the Top 5 Management Companies Based on Overall Guest
Satisfaction Scores


SPECIAL AWARDS…
FORTY
UNDER
40

Tribute to our Community’s Next Generation of Leaders

Todd Plouffe
THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Nominated by Community Business Leaders that recognizes
Men and Women under 40 who have achieved professional success and
made significant civic contributions to their community.


THE DEL MONTE LODGE, A RENAISSANCE HOTEL AND SPA
Todd Plouffe - 2004 Franchised General Manager of the Year
General Manager was Awarded the 2004 Franchised
General Manager of the Year For Renaissance Hotels and Resorts
Food and Beverage Excellence Award
Recognizes General Managers for creativity and innovation to maximize
guest food and beverage experience and drive business results
Service and Relationship Excellence Award
Recognizes General Managers who have enhanced the Guest Experience
through flawless execution of the basics and personalized experience
Market Excellence Award
Top 10% of Renaissance Hotels selected for RevPar Index
Customer Excellence Award
Hotels recognized for Customer Excellence with exceptional
Overall Guest Satisfaction Scores
Customer Service Elite Recognition Award

Customer Excellence Problem Experience Award

Customer Excellence Problem Resolution Award


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ROCHESTER MARRIOTT AIRPORT
Hotel Excellence Award
Awarded the Northeast Region Award as the #1 Hotel in Excellence
for Overall Event Satisfaction
Northeast Region Award of Excellence
Awarded the Northeast Region Award of Excellence for Problem
Experience for having the fewest problems experienced by guests


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COURTYARD BY MARRIOTT AWARDS


COURTYARD BINGHAM TON
Lynda Plain - Diamond Manager of the Year
Awarded to the top nominated General Managers based on
Overall guest satisfaction scores, financial performance, Leadership,
Service focus, taking care of the associate and Community involvement
Diamond Hotel
Awarded to hotels for Overall balanced scorecard performance,
GSS (overall guest satisfaction scores) RevPar index and
Quality Assurance scores for the year
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status - 85% - 89.9%
in Overall Satisfaction Scores for 2 waves
Top Quality Assurance Operations Award
Awarded to the 3 bests hotels during 2 operations review for the year.
Selection Criteria: high quality assurance score, high team involvement
Guest focused and the “WOW” Factor “Wow, this is a great hotel!”

COURTYARD GREECE
Diamond Hotel
Awarded to hotels for Overall balanced scorecard performance,
GSS (overall guest satisfaction scores) RevPar index and
Quality Assurance scores for the year
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status
- 85% - 89.9% in Overall Satisfaction Scores for 2 waves

COURTYARD PENFIELD
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status
- 85% - 89.9% in Overall Satisfaction Scores for 2 waves

COURTYARD BUFFALO/AMHERST
Fewest Problems Experienced


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FAIRFIELD INN BY MARRIOTT AWARDS


FAIRFIELD INN WEBSTER
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status
- 85% - 89.9% in Overall Satisfaction Scores for 2 waves


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RESIDENCE INN BY MARRIOTT GREECE
#1 Breakfast for Residence Inn
Awarded #1 Overall Breakfast for Residence Inn Brand with a score of 91.3%
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status
- 85% - 89.9% in Overall Satisfaction Scores for 2 waves

MARRIOTT FRANCHISEE AWARDS


E.J. DEL MONTE CORPORATION
Platinum Management Company Award
Awarded to the Top 5 Management Companies
Based on Overall Guest Satisfaction Scores
Management Company Award
Top 5 franchisees - Overall Management Performance
To include Overall Guest Satisfaction Survey, AOS and
Quality Assurance


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RENAISSANCE DEL MONTE LODGE
Leadership Excellence Award
General Managers recognized for consistent and outstanding
leadership based on performance on Customer Satisfaction, Market share
and Financial results
Customer Excellence Award
Hotels recognized for Customer Excellence measured by
Overall Guest Satisfaction Scores. The Hotel maintained scores above 93.8%
Market Excellence Award
Top 10% of Renaissance hotels selected for RevPar Index
Market Share Award
Hotels recognized for market index vs. primary competition
The Award of Culinary Excellence
Chef John Freezee - Executive Chef honored for outstanding
achievement in Culinary Excellence, Creativity and Innovation,
Leadership and Overall Dining Experience at The Erie Grill
Best Hotel Restaurant - The Erie Grill
The Erie Grill was named #1 Renaissance Hotel Street Restaurant for
Outstanding Guest Satisfaction Scores for 2003 by Marriott International.

The Erie Grill was rated 16.5 points above the Renaissance Hotel brand
average for Restaurant Dining Experience and
13 points above the brand average for
Overall Breakfast Experience.
The Erie Grill is the leader in all restaurant food and beverage areas
Among all Renaissance Hotels In North America


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COURTYARD BY MARRIOTT AWARDS


COURTYARD BINGHAMTON
Regional Hotel of the Year - Northeast Region
Awarded to the 2 Top Ranked Hotels per North America Lodging
Regions based On overall balanced scorecard performance,
guest satisfaction scores (Minimum 85% in overall satisfaction)
Lynda Plain - Regional General Manager of the Year - Northeast Region
Awarded to the 2 Top nominated General Managers per North
America Lodging Regions based on high guest satisfaction scores,
financial and profitability performance, leadership, service focus and taking care
of the guests as well as individual accomplishments in the community
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status - 85% - 89.9% in Overall
Satisfaction Scores for 2 waves (Jan.-June and July-December)

COURTYARD ITHACA
Regional Hotel of the Year - Northeast Region
Awarded to the 2 Top Ranked Hotels per North America Lodging
Regions based on overall balanced scorecard performance, guest
satisfaction scores (Minimum 85% in overall satisfaction)
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status
- 85% - 89.9% in Overall Satisfaction Scores for 2 waves

COURTYARD BUFFALO, COURTYARD PENFIELD
and COURTYARD GREECE
Gold Circle Award
Awarded to hotel(s) that have achieved Gold status
- 85% - 89.9% in Overall Satisfaction Scores for 2 waves

COURTYARD ALBANY AIRPORT
Most Improved - Elite Member Recognition
(New Award for 2003 - Awarded to the hotel(s) with the greatest
improvement in “Acknowledged as a Marriott Rewards Elite Member”)
Top 5 Domestic Hotels


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FAIRFIELD INN BY MARRIOTT AWARDS


FAIRFIELD INN AIRPORT
Jeffrey Shutt - Northeast Regional GM of the Year
Awarded for outstanding property performance, exceptional
guest satisfaction scores and associate opinion survey as well
as for leadership and involvement in the community
Gold Circle Award
Awarded to hotel(s) that have achieved a Gold status
- 87% - 90.9% in Overall Guest Satisfaction Scores
for 2 waves during the year

FAIRFIELD INN BINGHAMTON
Northeast Regional Hotel of the Year
Awarded to the Best Fairfield Inn based on guest satisfaction scores of
87%, quality assurance scores and revpar index
Gold Circle Award
Awarded to hotel(s) that have achieved a Gold status - 87% - 90.9% in
Overall Guest Satisfaction Scores for 2 waves during the year
Rewards Enrollment Champions
Top 5 properties for most Marriott Rewards enrollments

FAIRFIELD INN CORNING
Gold Circle Award
Awarded to hotel(s) that have achieved a Gold status - 87% - 90.9% in
Overall Guest Satisfaction Scores for 2 waves during the year


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RESIDENCE INN BY MARRIOTT GREECE
Gold Circle Award
Awarded for achieving Gold Status in Overall Guest Satisfaction Scores
of 90.5% to 91.4%

MARRIOTT FRANCHISEE AWARDS

E.J. DEL MONTE CORPORATION
The Best Opening - Conversion
For The Renaissance Del Monte Lodge
Guest Focus Award
For The Renaissance Del Monte Lodge
Awarded for best overall guest satisfaction scores
Fairfield Inn Service Excellence Award


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RENAISSANCE DEL MONTE LODGE
Customer Excellence Award
Awarded to the Hotel with highest Guest Satisfaction Score
in the Nation with a score of 95.8%


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COURTYARD BY MARRIOTT AWARDS


COURTYARD BINGHAMTON
Hotel of the Year for the Northeast Region
Awarded for Outstanding Overall Hotel Performance in Occupancy, profit
and Guest Satisfaction Scores
Chairman’s Award
Awarded for consistently earning outstanding Guest Satisfaction Scores
Hotel maintained Platinum Status above 90%
Breakfast Movers Award
Awarded to the Top Hotels on Overall Breakfast Score improvement
from the previous year
Top Maintenance and Upkeep Award
Awarded to the top Hotels with the highest Maintenance and Upkeep
Scores for the year
Cleanliness of Room Champions
Awarded to the Top Hotels based on “Cleanliness of Room Upon Entering”
For Jan.-June and “Room was Completely Clean” for July –December

COURTYARD BUFFALO and COURTYARD GREECE
President’s Award
Awarded for consistently earning outstanding Guest Satisfaction Scores
Hotel maintained Gold Status above 85%.

COURTYARD ITHACA
President’s Award
Awarded for consistently earning outstanding Guest Satisfaction Scores
Hotel maintained Gold Status above 85%.
Top Maintenance and Upkeep Award
Awarded to the top Hotels with the highest Maintenance and Upkeep Scores
for the year
Cleanliness of Room Champions
Awarded to the Top Hotels based on “Cleanliness of Room Upon Entering”
For Jan.-June and “Room was Completely Clean” for July –December


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FAIRFIELD INN BY MARRIOTT AWARDS


FAIRFIELD INN WEBSTER
Ewa Turco - General Manager of the Year for Fairfield Inn Brand
Awarded to the Top General Manager from among the
General Manager of the Region winners. Criteria includes: GSS, STAR Data,
Associate Development, Community/Local Involvement
Ewa Turco - General Manager of the Year for the Northeast Region
Awarded to the General Manager selected by Regional Vice
Presidents And Regional Directors based on their contribution to their
business goals
Hotel of the Year for the Northeast Region
Awarded to the best hotel per region based on performance for
Breakfast of Champions
Awarded to the Top 5 Hotels based on “Breakfast Overall” for the year
Fairfield Inn Webster Ranked #1 in the Nation
Court of Champions
Awarded to the Hotels achieving either White and/or Blue Diamond Status
for a minimum of 3 quarters

FAIRFIELD INN CORNING
Court of Champions
Awarded to the Hotels achieving either White and/or Blue Diamond
Status for a minimum of 3 quarters
Service Champions
Awarded to the Top 5 Hotels on “Staff Service Overall” scores for the year


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RESIDENCE INN BY MARRIOTT GREECE
Gold Hotel Award
Awarded to the Hotel with an Overall Guest Satisfaction Score
of 90.5% or Higher for the year

MARRIOTT FRANCHISEE AWARDS


E.J. DEL MONTE CORPORATION
The Marriott Partnership Circle Award
Presented to the leading Marriott Franchise in the country.
This award is based on innovation, maintaining outstanding guest
tracking scores, consistent performance and service excellence.

Fairfield Inn by Marriott Service Excellence Award
Includes maintaining the highest overall guest satisfaction scores and owning a
minimum of three Fairfield Inn by Marriott properties


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COURTYARD BY MARRIOTT AWARDS


COURTYARD ALBANY AIRPORT, COURTYARD BRIGHTON
and COURTYARD GREECE
President’s Award
Awarded to hotels who achieved a Gold Status level above 85% for
customer satisfaction

COURTYARD BUFFALO, COURTYARD BINGHAMTON,
COURTYARD ITHACA and COURTYARD PENFIELD
Chairman’s Award
Awarded to hotels, which maintained Platinum Status with scores above 90%
for customer satisfaction

COURTYARD NEWBURGH
Region of the Year
Awarded to hotels who have maintained the highest overall guest satisfaction scores
over all other regions in the country
The President’s Award
Presented to hotels that achieved a Gold Status level above 85%
for customer satisfaction

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FAIRFIELD INN BY MARRIOTT AWARDS


FAIRFIELD INN BINGHAMTON
Winner’s Circle Award
For achieving overall guest satisfaction scores of 95% or higher
Chairman’s Award
Awarded to hotels, which maintained Platinum Status with scores above
90% for customer satisfaction

FAIRFIELD INN CORNING
Hotel of the Year Award
Awarded for the Northeast Region for its outstanding overall hotel performance in
occupancy, profit and guest satisfaction scores
General Manager of the Year Award and
Regional General Manager of the Year Award
For the Northeast Region for outstanding property performance,
exceptional guest satisfaction scores, associate opinion surveys,
as well as for his leadership and investment in Corning’s community activities
Pineapple Award
For consistently maintaining outstanding hotel performance including overall
property cleanliness, upkeep and guest satisfaction scores
Winner’s Circle Award
For achieving overall guest satisfaction scores of 95% or higher
Sparkler’s Award
For outstanding overall cleanliness
Tool Timer’s Award
For consistent maintenance and upkeep

COURTYARD BY MARRIOTT AWARDS


COURTYARD ALBANY THRUWAY, COURTYARD NEWBURGH
and COURTYARD PENFIELD
President’s Award
Presented to hotels who achieved a Gold Status level above 85% for
customer satisfaction

COURTYARD BRIGHTON
President’s Award
Presented to hotels who achieved a Gold Status level above 85% for
customer satisfaction
Quantum Leaper Award
Awarded for the most improved guest satisfaction scores for 2000
Big Wrench Award
Awarded for most improved overall maintenance and upkeep scores for 2000

COURTYARD GREECE
President’s Award
Presented to hotels who achieved a Gold Status level above 85% for
customer satisfaction
Hotel of the Year Award
Awarded for the Northeast Region for its outstanding overall hotel performance
in occupancy, profit and guest satisfaction scores
Check In Champion Award
Awarded for exceptional speed and efficiency of guest check in
Breakfast Movers Award
Awarded for most improved breakfast scores for 2000

COURTYARD BINGHAMTON
The Chairman’s Award
Awarded for consistently earning outstanding guest satisfaction scores
throughout 2000. The Hotel maintained Platinum status with scores
above 90% every month throughout the year for customer satisfaction
Check In Champion Award
Awarded for exceptional speed and efficiency of guest check-in

COURTYARD BUFFALO
The President’s Award
Presented to hotels that achieved a Gold Status level above 85% for
customer satisfaction
Check In Champion Award
Awarded for exceptional speed and efficiency of guest check-in

COURTYARD ITHACA
Ranked Number 1 Courtyard by Marriott In The World
There are over 500 Courtyard by Marriott Hotels in operation
throughout the world. The Ithaca Courtyard by Marriott maintained exceptional
guest satisfaction scores of over 96%.


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FAIRFIELD INN BY MARRIOTT AWARDS


FAIRFIELD INN BINGHAMTON
Court of Champions Award
Court of Champions Award for maintaining outstanding overall guest
satisfaction scores of 94.9%

FAIRFIELD INN CORNING
General Manager of the Year
For the Northeast Region for outstanding property performance, exceptional
guest satisfaction scores, associate opinion surveys, as well as for his leadership
and investment in Corning’s community activities
Court of Champions Award
For maintaining outstanding overall guest satisfaction scores of 94.9%


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RESIDENCE INN BY MARRIOTT GREECE
The Quest for Quality Award
Awarded for consistently earning outstanding guest satisfaction scores,
occupancy index and property quality throughout 1999.
This is the 2nd consecutive year the hotel has achieved this status